Privacy Policy

Last updated: JAN 2026

This Privacy Policy explains how Citynetr Fiber ("Citynetr", "we", "us", "our") collects, uses, and protects your personal information when you use our broadband and entertainment bundle services.

1. Information We Collect

• Registration details: name, address, phone number, email, and government-issued identity/address proof as required for connection activation.
• Service & billing data: plan selected, billing history, and payment details.
• Technical data: IP address, connection logs, and device/router identifiers necessary to provide and maintain the service.

2. How We Use Your Information

• To activate, provision, and maintain your connection.
• To process billing, renewals, and support requests.
• To send service updates, renewal reminders, and, where you've consented, promotional offers.
• To comply with applicable telecom and legal requirements.

3. Sharing of Information

We do not sell your personal information. We may share necessary details with:

• Installation and support partners who help deliver the service to you.
• Payment processors, solely to complete billing transactions.
• Government or regulatory authorities where required by law.

4. OTT & Third-Party Apps

Bundled OTT apps and channels are operated by their respective providers. Your use of those apps is governed by each provider's own privacy policy; Citynetr is not responsible for their data practices.

5. Data Security

We apply reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal, billing, and regulatory obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to our legal and operational requirements, by contacting us using the details below.

8. Contact & Grievance Officer

For privacy-related questions or concerns, please contact:

Mr. Shakeel Patni
Email: admin@citynetr.com
Phone: 9324994752
Working hours: Monday to Friday 11 AM to 5 PM

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.